Refund & Returns Policy

At Sabel Vietnamese Café, we take pride in delivering fresh, high-quality food for every event. However, if you experience any issues with your order, please review our refund and return policy below.

1. Eligibility for Returns & Refunds
   👉 Returns are not accepted for food products due to their perishable nature.
   👉 If there is an issue with your order (such as incorrect items or missing products), please report it within 24 hours of receiving your order, including clear photos for verification.
   👉 Special requests, discounted, or custom orders are non-refundable.
2. Return Process
   👉 To request a return or report an issue, contact our support team at admin@xiaoxiongfoods.com with your order details and photos.
3. Refund Process
   👉 If eligible, refunds will be processed within 14 days and credited to your original payment method.
   👉 Shipping fees are non-refundable, unless the return is due to our mistake (e.g., wrong or damaged items).
   👉 For partial refunds, we may offer store credit or a replacement meal option.
4. Return Shipping Costs
   👉 Customers are responsible for return shipping costs unless the issue was due to our mistake (e.g., incorrect or damaged items).
   👉 We recommend using a trackable shipping service to ensure the returned item reaches us safely.
5. Exchange Policy
   👉 Due to the perishable nature of our products, we do not offer exchanges.
   👉 If you receive a damaged or incorrect order, we will offer a replacement or refund based on availability.
6. Cancellations
   👉 Orders cannot be canceled once they have been processed.
   👉 If you need to modify an order, please contact us immediately. Modifications are subject to approval based on the time frame and order status.

For any refund or return inquiries, please contact us at admin@xiaoxiongfoods.com. We are happy to assist you!